FAQ – New Website

Frequently Asked Questions - New M C Bank website features

Our newly redesigned website will launch the first week of February 2025! While the look and feel have been refreshed with a modern and intuitive design, all the information about our services remains the same, now presented in an easier-to-navigate format. Additionally, we’ve introduced new sections highlighting our Artist Spotlights and the latest news, giving you more ways to stay connected and informed. Below are some helpful Frequently Asked Questions that can help you with the new website transition.

1. What are new features of the website?

  • A modern and intuitive design for better user experience
  • Enhanced mobile responsiveness for seamless browsing on any device
  • Improved navigation with a streamlined menu and search functionality
  • Faster loading speeds for a more efficient experience
  • A more secure login process to online banking

2. What has changed with the Online Banking login process?

You will no longer log in directly on the main mcbt.com homepage. This ensures a more secure login experience.

How do I log into online banking?

To login to online banking, follow these steps:

  • Click 'Online Banking' on the top navigation.

  • Select either 'Personal Online Banking' or 'Business Online Banking' based on your account type.

  • You will now enter your credentials directly on the Personal or Business Online Banking platforms.
  • For assistance, contact us through the 'Need Assistance?' link on the login page or visit https://mcbt.com/Contact-Us

3. Do I need a new account to login to the website?

No, your account login and password remain the same.

4. How do I contact customer support?

For support, contact your banking center directly. You can find a list of locations and contact details here: https://mcbt.com/Contact-Us

5. Can I access the website on my mobile device?

Yes! Our new website is fully optimized for mobile browsing and functions seamlessly on smartphones and tablets.

Our mobile banking apps have not changed and can be downloaded here: https://mcbt.com/Mobile-Banking

6. What should I do if I encounter technical issues?

Try clearing your browser cache or using a different browser. If the issue persists, contact your banking center directly. You can find a list of locations and contact details here: https://mcbt.com/Contact-Us